Travel Tips BEFORE YOU GO!
- IF SOMEONE IS HURT, injured or in an accident and you are unsure of what to do…call the ONE CALL Emergency Assistance Line (collect) at 603-894-4710. Please note: If someone is injured and needs follow up treatment in the US, they must first initiate the claim while this policy is in force and while on the trip. This policy provides follow up coverage for up to 30 days from the start date of the claim. Make sure that they go see a doctor and get a written statement from the overseas doctor (even if the doctor only diagnosis, but does not treat). This will establish when/where the incident took place.
- IF A TRAVELER LOSES BAGGAGE or personal items and they will submit a claim… you will need to document the incident. Please notate the time, place, and items lost. If possible, get additional documentation from a hotel manager, police report, or other authority. (See forms below and further instructions on your duties as a policy holder in the event of a loss).
- DOCUMENT EVERYTHING!
If you need to go to the doctor or clinic, get a receipt for the bill. Travel delay? Get writing from the airline, etc… The documentation of a doctor’s receipt, medical bill, or travel delay is an absolute MUST in filing a successful claim.
- ALL EVACUATIONS MUST BE COORDINATED THROUGH TRIP ASSURE/ONCALL EMERGENCY ASSISTANCE (603-894-4710).
If you believe you need an evacuation call the emergency phone number listed on your confirmation and they will coordinate the evacuations. Evacuations coordinated through a third party will not be covered.
- IF YOU HAVE A CLAIM, make sure to document everything. The insured will need to REPORT A CLAIM with TripAssure. View the required documentation before reporting a claim. You can then check your claim status online or call Insurance Consultants International at 1-800-576-2674 for assistance.
WHEN IN DOUBT CALL THE 24/7 ASSISTANCE NUMBER ON YOUR CONFIRMATION!